Job Opening Multicultural Navigator

Multicultural Navigator, (bi-lingual Spanish) Alameda County

Job Description



WCRC is a volunteer-based organization based in Oakland with a staff of eleven and a core group of 165 committed volunteers providing a broad-base of culturally competent cancer services including information and referral to community resources, assistance and advocacy, outreach and education, support groups, practical in-home support, emergency financial assistance, and cultural and healing arts programs. WCRC is an active partner in community-based coalitions to expand service delivery, research and advocacy. WCRC also offers special programs targeted to reach Latinas and African American/Black women.  Since 1986, WCRC has served more than 80,000 women.



The Multicultural Navigator is a full-time exempt position reporting to the Multicultural Client Services Manager and working in collaboration with the Bilingual Care Manager/Contra Costa County, Clinical Director, Training and Volunteer Manager, Community Outreach Manager, Development Manager, and Business Manager.


The Multicultural Navigator coordinates, recruits, trains, supervises, and evaluates Community Health Advocates/Comadres (CHAs), who directly assist women with cancer in different settings including, public hospitals/health centers, community clinics, other community based agencies, and in the home.


Primary Responsibilities include:


  • Assist clients, family members, and caregivers in their understanding of the diagnosis, treatment options and resources available to support them
  • Assist clients in identifying and addressing barriers to obtaining treatment; and offer suggestions that facilitate healing on all levels including physical, mental, emotional and spiritual
  • Develop and maintain close working relationships with key referral medical centers, primarily with Alameda Health System (Highland Hospital)
  • Coordinate Community Health Advocates, in providing assessment, personal emotional support and referral to cancer education, financial assistance, survivorship and other programs
  • Coordinate Community Health Advocates in providing ongoing community health outreach and advocacy presentations at health fairs, and to CBOs, churches, social service organizations, media, etc.
  • Coordinate and develop in-service training modules in collaboration with program staff and evaluative rubrics for monitoring skills development and progressive impact of Community Health Advocate work
  • Maintain accurate program data for ongoing program analysis/reference, evaluation, and development, and assist in the preparation of grant reports
  • Provide support and services such that they are in line with WCRC’s commitment to cultural humility and the organization’s core values (community, compassion, and change)


Other Essential Duties and Responsibilities include:

  • Educate clients about clinical research trials, and distribute educational materials/informational literature pertinent to the client’s needs
  • Facilitate ongoing community outreach presentations at health fairs, and to CBOs, churches, social service organizations, media, etc. with Community Health Advocates/Comadres
  • Provide direct assessment,  personal emotional support and referral to cancer education, financial assistance, survivorship and other programs
  • Other duties as assigned which support and expand services to Latina women and support the mission of the WCRC


Qualifications and Experience:

  • B.A./B.S. Required
  • Bilingual English/Spanish required, Bicultural preferred
  • Proficient in Microsoft Office Suite, Database Management
  • Experience dealing with chronic illness, grief, death and dying
  • Understanding of cancer and/or women’s health issues
  • Must have strong volunteer management skills
  • Must be self motivated, energetic and committed
  • Must be comfortable speaking on the phone and communicating via e-mail
  • Ability to work independently as well as in a team setting
  • Ability to work flexible hours/35 hour work week
  • Demonstrates sensitivity and comfort working in a culturally diverse environment
  • Ability to communicate effectively with staff, volunteers, clients and outside agencies
  • Must have excellent verbal and written communication skills in English and Spanish
  • Minimum two years experience in a health care or social service agency setting
  • Experience developing program evaluation assessments/outcomes preferred


How to Apply:

WCRC is proud to be an equal opportunity employer. Position is open until filled – early application is encouraged. Interested candidates should email résumé with a cover letter and salary requirements to: [email protected].


Alternately, cover letter and resume can be mailed to the following address:

Attention: Human Resources

Women’s Cancer Resource Center

5741 Telegraph Avenue

Oakland, CA 94609


Deadline to Apply: May 1, 2015